Shipping policy

Processing time

Orders are processed within 1–2 business days (Monday through Friday, excluding week-end and holidays). You'll receive a tracking number by email once your order ships.

Shipping rates and delivery times

We ship from California via USPS, UPS, and FedEx, depending on your location and order size. Delivery typically takes 3–7 business days within the U.S. after processing. We are not responsible for shipping times as it depends on the carrier. 

Order tracking

Every order includes tracking. Once your package ships, you'll receive an email with a tracking link so you can follow it from our door to yours.

If you don't see a tracking update within 3 business days of your shipping confirmation, email us at info@barksandbrownies.com and we'll look into it right away.

Lost, stolen, or damaged packages

How to file a claim

To keep our protection program fair and affordable for everyone, we ask for a few simple things when you file a claim:

For lost or stolen packages:

  • Tracking must show the package was not delivered
  • Claims must be submitted within 10 days of the expected delivery date.

For damaged packages:

  • A clear photo of the damage to both the product and the shipping packaging
  • Photos must be submitted within 24 hours of delivery
  • Please keep the damaged item until your claim is resolved (we may ask for additional photos)

To file a claim, email us at info@barksandbrownies.com with your order number, a brief description of what happened, and any required photos. We'll review and respond within 2-5 business days.

What's not covered

  • Packages delivered to an incorrect address provided by the customer
  • Claims submitted outside the time windows above
  • Cosmetic packaging damage that does not affect the product itself
  • Returns due to change of mind (see our Return Policy)

Address accuracy

Please double-check your shipping address before placing your order. We're not able to redirect packages once they've shipped, and orders sent to an incorrect address aren't covered by Shipping Protection.